Returns & Protection

We encourage clear descriptions and honest condition reporting.

If an item significantly differs from its listing, buyers can open a protection claim within the designated timeframe.

Our team reviews disputes fairly — not through automated systems alone.

Resale should feel secure for both sides.

What’s covered

You may be eligible for a refund if:
• your parcel doesn’t arrive
• your parcel is damaged in transit
• your item is significantly not as described (major mismatch vs listing)

What’s not covered

Resale works differently from retail — we generally don’t cover:
• items that don’t fit
• items that don’t suit your taste

(However, buyers and sellers can always agree privately to a return.)

Return shipping — who pays?

• Fit/taste return (if accepted by seller): buyer covers return shipping
• Description mismatch: seller covers return shipping
• Delivery delay caused by TREASURED shipping process (where applicable): TREASURED may cover return costs

We keep this fair and case-based — without dragging it out.