شراء

How do I buy an item?

1. Browse listings
2. Select the item you want
3. Click Shop now
4. Complete checkout
Once payment is confirmed, the seller will ship your order.

Is buyer protection included?

Yes. Payments are processed securely and sellers must ship items within the required timeframe.
A small protection fee is added during checkout.

Buyer Protection Fee
6% of the item price + 4 AED fixed fee.

This fee supports the safe operation of the platform and contributes to:
• secure payment processing
• protection against fraudulent activity
• assistance with disputes between buyers and sellers
• customer support services

When can I request a refund?

Buyer Protection allows you to request assistance if a problem occurs with your order.

You may be eligible for a refund if:
1. The parcel does not arrive.
2. The parcel arrives damaged due to shipping.
3. The item received is significantly different from the listing description.

If you experience any of these situations, please report the issue within 2 days of receiving the parcel through the Help Center.
Our support team will review the case and provide further instructions.

Do I need to return the item?

In certain cases, the buyer may be required to send the item back to the seller before a refund can be processed.
Return instructions will be provided through the platform if applicable.

Can I negotiate the price?

Some sellers enable offers, allowing buyers to suggest a price.
If offers are enabled, you will see a Make Offer button on the listing.

Can I cancel an order?

Orders can only be cancelled before the seller ships the item.
Once the item has been shipped, cancellation is no longer possible.

How long does shipping take?

Shipping times depend on the seller, but most orders arrive within:
2–5 business days within the UAE.

What payment methods are accepted?

TREASURED accepts major payment methods including:
• Credit cards
• Debit cards
• Secure online payments supported in the UAE

What if my item is lost in shipping?

If a package is lost in transit, please contact TREASURED support through the Help Center.
We will work with the shipping provider to resolve the issue.